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AI: Training Budgets to go up

Press release:Cision/4 October 2019

“Enhanced effort needed for upskilling workers through training with AI, (Ro)Bots and Augmented or Virtual Reality (AR/VR)”.


Employers are planning to increase and focus more on training and skill enhancement of their employees as AI and automation changing the nature of jobs and worksites, as per a recent survey by Genesys, which was carried out among 1304 US employers.

The survey finds that 45% of U.S. employers are willing to increase employee training budgets. As AI and automation change the nature of jobs and create opportunities for new ones, there is a need to focus more on reworking training requirements and needs. However, 16% of the organizations surveyed expect to reduce training budgets.

According to a recent survey from Genesys, 45% of U.S. employers say they plan to increase employee training budgets as AI and automation change the nature of some jobs and create opportunities for new ones.
Source: Genesys

It is also found that employees are split on their perception of their readiness to work with AI. Just over half (52%) of the U.S. employees surveyed believe they have the necessary skills to be successful in an AI-enabled workplace. However, almost as many (48%) doubt they have what it takes, with 20% saying they do not possess the right skills and 28% reporting they simply aren’t sure.

However, Millennials among the surveyed feel more confident and think their current skillset would meet the challenge of AI.

The Genesys survey found 25% of employers and 20% of employees see a definite gap in workers’ skills. The survey also found employees working at U.S. companies with 1,000-plus staff are more likely (59%) to say they have the skills they need compared with employees at smaller companies with sub-250 staff (48%).

“In terms of demographics, Millennials (ages 18-38) — both employers and their employees — express the most confidence in current skillsets. Millennial employers surveyed are more likely to say they are satisfied with their workers’ skillsets than are Baby Boomer employers (ages 55-73). Millennial employees also feel more confident of their own skills (60%) to compete with AI than do either Generation X (ages 39-54) workers (53%) or Baby Boomers (43%). In fact, a full third (33%) of the combined Gen X and Baby Boomer employee survey respondents say they “don’t know” if they have the right skills, compared to just 19% of Millennial employees.”

While AI can move some types of lower-skilled, repetitive tasks off workers’ plates, it also offers opportunities for innovative training delivery and makes it easier for employees to develop and polish new skills. Genesys found that 53% of U.S. employers like the idea of automated training powered by AI/Bots. However, only 38% of U.S. employees do – although there is less resistance among workers at companies with 1,000-plus staff.

When it comes to training that leverages cutting-edge augmented or virtual reality (AR/VR) technologies, U.S. employees are more enthusiastic (58%) to try it than are their employers (49%). Across the job categories of survey respondents, Driver/Transportation Provider (81%) and Human Resources employees (71%) are the most interested in using AR/VR for training. In fact, more than half of the employees in every job category show interest in experiencing this type of training delivery method.


The surveys also show:

  • Using smartphone training apps is a no-brainer, with 70% of U.S. employers agreeing to the idea for greater convenience.
  • Nearly two-thirds (63%) of U.S. employees expressed willingness to use a virtual or digital assistant to help them self-manage tasks and deadlines. There was a similar level of interest across the three age groups surveyed.
  • A friendly face might make a difference in how AI is viewed. Training by a human-like robot powered by AI is something that employers (41%) and employees (40%) agree on. Gen X employees show the highest degree of interest (45%) in robot trainers compared to 34% of Baby Boomers.

For details: Genesys


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